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Complaints & Compliments

GENERAL COMPLAINTS
We like to think that we do our best for all the children in our care but the learning process is a partnership between parent, child and school and we are always interested in hearing your comments. Any problems that arise are often misunderstandings that are usually very easily resolved. To deal with complaints, we have a straightforward procedure which is as follows:  

 

  1. A parent should ask to see their child’s teacher to tell them of their concerns. The teacher will then explain the situation involved or investigate further and provide feedback.
  2. If the parent is still not satisfied, they can make an appointment to see the Headteacher or Deputy Headteacher if unavailable. The circumstances of the complaint will then be investigated and hopefully a remedy found.
  3. Should the parent still not be satisfied at this point, they should then put their complaint in writing to the Chair of Governors, who will proceed with the complaint according to the procedures laid down in the school’s Complaints Policy.

 

Full details of our complaints procedures are in the policy which can be downloaded from the foot of this page.

COMPLIMENTS
We are frequently complimented by parents and visitors on our happy, friendly, family atmosphere and the excellent work done by both staff and children. We like to take an active part in the local community and are congratulated regularly on our self-confident, polite and well behaved young people.
  • Pomphlett Primary School,
  • Howard Road, Plymstock,
  • Plymouth, Devon, PL9 7ES
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